QUALITY & PERFORMANCE

At Northwood, safety and quality are at the core of everything we do, guided by our core value — we can always do better.

Our strategic directions place client safety at the forefront while also respecting each person’s dignity, independence, and choice. To remain transparent, accountable, and focused on continuous improvement, we track and publicly report on a range of quality and performance indicators. These include both client care outcomes and workforce experience measures, helping us understand and improve not only the care we provide but also the wellbeing of our staff.

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This data informs our day-to-day decisions and drives our commitment to continuously improving the effectiveness, safety, and efficiency of our care.

Below are examples of the indicators we monitor and share. Each reflects a key part of our ongoing work to provide exceptional care and create a positive experience for those who live, work, and receive services through Northwood.

 

Data is updated annually based on the fiscal year (April–March).

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1. Experience & Engagement

Highlighting the voices of residents, families, clients, and staff.